{"id":334,"date":"2023-08-20T09:51:57","date_gmt":"2023-08-20T09:51:57","guid":{"rendered":"https:\/\/richenfinance.com\/?page_id=334"},"modified":"2023-12-21T04:44:42","modified_gmt":"2023-12-21T04:44:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/richenfinance.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"334\" class=\"elementor elementor-334\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fe57961 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fe57961\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d3ead58\" data-id=\"6d3ead58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4d1d1e33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d1d1e33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2fd37760\" data-id=\"2fd37760\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4bede464\" data-id=\"4bede464\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a5f17bc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3a5f17bc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-75d1db39\" data-id=\"75d1db39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2549847a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2549847a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56aa39a4\" data-id=\"56aa39a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1ca2714d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ca2714d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-529b011e\" data-id=\"529b011e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-73326add\" data-id=\"73326add\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-16e0b83b\" data-id=\"16e0b83b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-296d0f99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"296d0f99\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2fda8b1e\" data-id=\"2fda8b1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2f12b8d5\" data-id=\"2f12b8d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4c4261 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2b4c4261\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HOW CAN WE\nHELP YOU?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcc84e4 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7bcc84e4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>If you need to send money across international borders, we can help. We have developed safe and secure systems that can help you manage your finances in several countries.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-182404a5\" data-id=\"182404a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-62583dd elementor-invisible elementor-widget elementor-widget-bdt-accordion\" data-id=\"62583dd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"bdt-ep-accordion-container\">\n            <div id=\"bdt-ep-accordion-62583dd\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;transition&quot;:&quot;ease-in-out&quot;}\" data-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-62583dd&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false}\">\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"0\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Is your money safe with Richen Finance?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>Yes, we are fully licensed as an international money remittance company in New Zealand. We have developed a safe and secure system for transferring money across international borders. We also comply with all local and international regulations in relation to the Anti-Money Laundering and Countering Financing of Terrorism Act.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"1\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                When will your designated bank account receive my transferred funds?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>Our international remittance service usually takes up to two working days to complete. However, most transfers complete within just one working day. This means if you were to transfer the funds today, the transaction could be complete as early as tomorrow. In some circumstances, international transfers have been known to complete within just 15 minutes.<\/p><p>Please note: Transfers processed on or just before bank holidays or weekends may be subject to minor delays.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"2\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Do you need to provide ID to transfer money abroad?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>Yes, we\u2019re required by law to verify beneficiary\u2019s identity. You\u2019ll be asked to provide official ID during the registration process.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"3\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                How do you know you are getting the best possible currency exchange rate?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>We have developed working relationships with many of the world\u2019s largest banks and financial institutions. This allows us to secure the best possible rates in real-time.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"4\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                What currencies do you deal in?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>As well as the NZD from New Zealand, we process international money transfers in USD, GBP,  AUD, HKD, SGD, CNY, JPY and many other currencies from around the world. Right now, you can send and receive money in UP TO 30 currencies with Richen Finance.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"5\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Can you use cash to send money abroad with Richen Finance?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>Unfortunately, we don\u2019t accept cash or cryptocurrencies for security reasons.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion\" data-accordion-index=\"6\" data-title=\"\" role=\"heading\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                How much money can you transfer abroad?                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>We don\u2019t impose limits on the amount of money our clients can transfer abroad. But you will need to provide us with some personal information and proof of your identity first. We\u2019ll also ask you to show us where your funds came from.<\/p>                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7fbd3a elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"d7fbd3a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/richenfinance.com\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u5e38\u89c1\u95ee\u9898\u89e3\u7b54 \u6211\u4eec\u8be5\u600e\u6837\u5e2e\u52a9\u4f60\uff1f \u5982\u679c\u60a8\u9700\u8981 [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-334","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/pages\/334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/comments?post=334"}],"version-history":[{"count":29,"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/pages\/334\/revisions"}],"predecessor-version":[{"id":868,"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/pages\/334\/revisions\/868"}],"wp:attachment":[{"href":"https:\/\/richenfinance.com\/en\/wp-json\/wp\/v2\/media?parent=334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}